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Margao 2208
IT Specialist
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Information Technology
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Profile Summary

L2 IT Support / Desktop Support Engineer | Seeking MNC Roles in Dubai, UAE

IT Support Engineer with 2+ years of L1/L2 end-user and desktop support experience in enterprise banking and pharmaceutical environments, delivered through global IT service providers (Wipro and Noventiq). Experienced in ITSM-driven support with strict SLA adherence. Seeking an L2 IT Support / Desktop Support Engineer role with a multinational organisation in Dubai.

Core Skills: ServiceNow (ITSM) · Active Directory · Windows 10/11 · Zscaler Private Access (ZPA) · OneDrive Backup & Migration · LAN & Structured Cabling · Hardware Diagnostics & Repair · Printer & Peripheral Support · IT Asset Management · Endpoint Security · SLA Adherence & Incident Escalation · Vendor/AMC Coordination · Server Room / Rack Management

Languages: English, Hindi

  • Bachelor in Software Development – Parvatibai Chowgule College of Arts and Science (Autonomous), Margao, Goa (2019 – 2024)
  • HSSC – Fr Agnel Multipurpose Higher Secondary School, Verna, Goa (2019)
  • SSC – Fr Agnel Multipurpose High School, Verna, Goa (2016)
N/A

System Engineer – Noventiq Value Point (Microlabs IT Support), Goa | Jan 2026 – May 2026

  • Installed and supported enterprise applications including SAP, LIMS and DMS in a pharmaceutical environment
  • Preventive maintenance and hardware troubleshooting for desktops/laptops (RAM, HDD/SSD, motherboard)
  • Configured network printers and peripherals; LAN troubleshooting and cable crimping
  • Active Directory account unlocks, telephone system support and call-based user support
  • Prepared installation and decommission reports

Desktop Support Engineer – Impact Infotech Pvt Ltd (Wipro – HDFC Bank IT Support), South Goa | Feb 2024 – Jan 2026

  • Supported 25–29 HDFC Bank branches (Vasco to Canacona) on-site and remotely as part of a Wipro-managed engagement
  • Managed incidents and service requests in ServiceNow following approved KB procedures, within SLA
  • Active Directory domain joins, account unlocks and domain issue resolution
  • Supported Zscaler Private Access (ZPA), OneDrive backup and antivirus/endpoint security
  • Managed IT asset lifecycle, physical verification and reconciliation; conducted server room audits and rack/cable management
  • Coordinated with network, security and vendor/AMC teams on LAN, hardware and kiosk printer issues
  • Configured IP whitelisting for passbook kiosk printers; installed and supported HCM, CRM Next and banking applications
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